My new job scope.......

One of my job scope which is totally brand new to me..is CREDIT CONTROL...

i have never done this before and this does not impress me initially. of coz.. i dun mind trying and since they willing to pay me right? so i just try lo..no harm...

i'd been doing too much reporting in SPH i guess... i lose track of all operational things, nvm... this can pick up. so long as no more reporting, no more SGX deadline, no more reports to write.. i think operation issues i still can handle...

so i started working.. everything went well... and as i review their aging report.. i got a shock... u mean.. u mean.. U MEAN... there's still debt outstanding even till way back early 2007, 2006 and 2005!!!!! didn't the previous accountant do something to this? didn't the previous accountant chase the debt? didn't the previous accountant write off the debt? didn't the previous accountant do the proper job. well.. obviously the previous accountant didn't do her job that's why i'm there. hahaha...

and guess what.. i spend one whole day CALLING! "Hi, i'm Liwen calling from XXX pte ltd, i would like to speak to ur accounts payable department regarding outstanding invoices Pls transfer me... hi, i'm calling to check on invoice # XXX - XXX, it was outstanding since XXX, pls settle this payment immediately and would like to draw ur attention that there is a late charge is u dun pay within credit term.. etc etc etc blah blah blah....so when can i expect ur payment??" and this thing go on and on for one day...

and as i call.. i talk shorter .. hahaha.. lazy liao la.. it was hard to find their contact in the first place!? didn't the previous accountant keep contacts?! how come system never update!!!!! ok ok... that WAS PREVIOUS ACCOUNTANT... PRESENT ACCOUNTANT will not let this happen...

and to my surprise! 80% were generally polite, and co-operative to settle the sum.. i'm someone that u r nice to me.. i'll be nice to u... so i have no problem talking to those 80%.... there were this 20% minority ppl.... is really JIN BUAI TAHAN one lo....

one thing i would like to draw all ur attention... there is A DIFFERENT BETWEEN ACCOUNTS AND FINANCE! i'm in FINANCE... finance is higher class than accounts. and the 20% i talked to they definitely belongs to ACCOUNTS.

1st - THEY R AUNTIES that work prior FRS era... they only know book keeping, not accounting.

2nd - THEY R NOT ACCOUNTS TRAINED. as i mentioned earlier, they r book keeping, not accounting

3rd - THEY HAVE NO MANNER

4th - THEY TALK VERY ROUGH.. the languge they used are so CHEAP...

5th - THEY R NOT PROFESSIONAL like me... huh

so when u called a co whom have AUNTIES in their accounts dept.. u'll get this...

Me: Hi, i'm liwen calling from XXX, can i speak to the AP regarding outstanding invoices .......

AUNTIE: Aiyo... what is it?? what???

Me: Regarding outstanding invoices... pending ur payment... let me tell u the invoice number........

AUNTIE: I dun know... u dun tell me...

Me: Excuse me? then who should i speak to?

AUNTIE: I dun know... u dun tell me.. tell my boss, she ask me pay, i pay lo

Me: WHo is ur boss then? pls transfer

AUNTIE: AIYA.. tsk.. tsk.. u call MISS TAN la

Me: Can i have MISS TAN CONTACT NUMBER? [bloody hell lo.. at this point i already angry liao lo....]

AUNTIE: Aiyoooo.... tsk tsk.. u call XXXX BUT HOR, she not around, so dun call hor

Me: [TA MA DE....] Then can i have her email?

AUNTIE: HUH!! AIYOOOO... y so ma fan!? [background: ah XX, Miss Tan waht email huh?]

AND FOR UR INFO, THAT AUNTIE GAVE ME THE WRONG EMAIL LO!!

can u all imagine me! me! how i feel after this call.... halo auntie, u OWE my co $ leh and u definitely dun know who u speaking to lo... ME LEH! haha

sent email to MISS TAN [dun know why cannot give me her name lo.. must be MISS TAN?] and failed... i damn pissed...

the following day.. i buai song liao... i call MISS TAN directly..

and i'm still happy with what i said:"Hi Miss Tan, i'm liwen calling from XXX. i actually called yesterday but ur assistant is unable to assist u by helping me to check on outstanding invoices. i therefore have to wait till today and call u personally since they insisited it." then i hear her.. "HUH? hmmm.. sighed... sorry.. yes can i help?" i damn song liao.. whahahahhahahahahaha

dun play with me ok? hahahhahaha....

and ladies and gentlemen.. MISS TAN is good one lo... she pay up liao wor! whahahahahahaa....

another kind is BIG COMPANY.. i was from BIG COMPANY... so i know. but now.. i hate BIG COMPANY.... u can call, transfer 5 times, repeat who u r and ur intention of this call 5 times, they r STILL TRANSFERRING UR CALL.. transfer till lao niang PEK CHEK lo... and STILL CANNOT HELP! end of the day.. i have to get my sales ppl talk to their sales ppl to settle. i think this is more effective rather than me calling useless "payment" ppl... arghhh...

what else.. SO MANY... so u see.. reporting is high class job, u write reports, u deal with managers and executive which r professionals themselves, but life is stressful and dull..

u go operations, u get this kind of rubbish and u talk to AUNTIE... but actually quite FUN la.. hhaha....

there's lot more funny ppl around lo... imagine i'm only there for 1mth. and encounter so many "idiots" liao.. more to come.. hahahaha

since this is my KPI.. guess i have to put in effort.. sighed..... CREDIT CONTROL... will it make my life shorter.... AUNTIES.. omg..